Refund / Return Policy

We appreciate your business and want you to be completely happy with your purchase! Every new item we sell is  covered by the full manufacturer's warranty. If for any reason you are not completely satisfied with an item, return it within 21 days of the shipping date for a complete refund of the merchandise price.

Shipping Damage
Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Returning an Item
If you feel the need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.

All exchanges must be pre-paid and returned in original packing, complete with blank warranty cards, owner's manual and no sign of wear or abuse. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials.In the event that the product is not in the same condition as you received it, you may be subject to a minimum 15% restocking fee, repair charge or disqualification.

Shipping and handling charges are non-refundable.

Please call our Customer Service department at 1-800-660-8652 for a RETURN AUTHORIZATION (RA) number and instructions before sending any items. Customer Service is open Monday - Saturday, 10:00AM to 5:00PM EST.

No returns past 30 days.

Non-returnable items:

The following items are not covered by this return policy.

  • Gift cards
  • Sheet music
  • books
  • strings
  • computer hardware/software
  • drum heads
  • harmonicas
  • mouthpieces
  • sound cards
  • microphones
  • raw speakers
  • studio furniture
  • special orders

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within several business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@advancemusicvt.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call our Customer Service department at 1-800-660-8652 for a RETURN AUTHORIZATION (RA) number and instructions before sending any items.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 75 Maple Street Burlington Vermont United States 05401.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.